Cape Town International Airport (CTIA) has been named the Best Airport in Africa by Skytrax, a UK-based airline and airport reviewing site, for the eighth consecutive year.
Since 1999, Skytrax has hosted the World Airport Awards. Skytrax also launched its first global airport customer satisfaction survey in the same year.
“They are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 500 airports,” according to the Skytrax website.
This year’s World Airport Awards was held at Passenger Terminal EXPO in Amsterdam on Wednesday, 15 March, where Skytrax crowned the 2023 World’s Best Airport and handed out various other awards.
Singapore Changi Airport was named World’s Best Airport 2023.
CTIA also took home awards for the Best Airport Staff in Africa and the Cleanest Airport in Africa. CTIA has won the Best Airport Staff in Africa award for three consecutive years.
“Winning the Skytrax awards is a special occasion when we celebrate our achievements and remain humble, because there is still much to do,” said Mark Maclean, Regional General Manager at CTIA. “We focus on getting the basics right in collaboration with airlines, focus on customer service and value our relationships with our stakeholders and partners. We thank our passengers and customers for your ongoing support.”
“This latest accolade is further proof of the outstanding standards and level of service we foster in the Western Cape,” said Western Cape Premier Alan Winde.
“The award also confirms that our tourism facilities are world-class, befitting our province being a top location for visitors, domestically and from abroad.”
Minister of Finance and Economic Opportunities, Mireille Wenger, also congratulated the airport, saying, “I warmly congratulate the airport management and all staff members for helping to secure these awards.
“Cape Town International Airport is a critical enabler of our tourism and hospitality economy, and so scooping an eighth ‘Best Airport in Africa’ award will certainly contribute to boosting this important sector.”
CTIA was not the only South African airport recognised at the awards, as Durban’s King Shaka International Airport also took home the Best Regional Airport in Africa prize.