Bad news for South Africans earning more than R20,000 

South Africans’ levels of financial stress have remained high for the past three years, with higher-income earners being the most in debt and the least likely to seek help for it.

This was revealed in DebtBusters’ third annual Money Stress Tracker survey.

This survey’s data was drawn from the responses of 26,000 registered users of DebtBusters who are not in debt counselling. This makes it one of the largest online surveys about how financial stress impacts South Africans’ lives.

The survey found that younger people and those with less income are the most anxious, with women in particular bearing the burden of financial stress. 

Older people and those in the higher income bands are least worried but have the highest unsustainable debt levels and are less likely to seek help.

DebtBusters executive head Benay Sager said the survey indicated a slight decline in levels of financial stress over the past year, from 78% of respondents in 2023 to 75% in 2024. However, this was up from 70% in 2022.

“While the data points to a marginal decline, it is still at an elevated level. The trend over the three-year period is upwards,” he said.

The survey was conducted in June. Factors contributing to consumers feeling slightly less stressed at the time were a significant period without load-shedding and interest rates that remained unchanged for over a year.

Between 2023 and 2024, concerns about interest rate increases declined by 22%. Those concerned about load-shedding declined from 17% to 7% over the same period.

“Increasing interest rates and not knowing if you’re going to wake up to stage 3 or stage 6 load-shedding is stressful,” Sager said. 

“Consumers like certainty. Although interest rates are high, consistency is less stressful than dealing with continuous rate hikes.”

Of the 75% of people who said they felt financially stressed, 93% said this negatively affected their home life, 76% their work life and 74% their health.

Compared to men, women are 10% more stressed about finances, with almost four out of five women saying they suffer from financial stress. They are 20% more stressed about health and 30% about home life.

Psychologist Andrea Kellerman said women are more inclined to admit and express their stress. Society also expects women to provide emotional support and nurture their families rather than only financial stability.

Most people’s main money concerns are short-term – running out of money before the end of the month and struggling to pay off debt are the dominant worries.

While ‘more month than money’ is a primary concern across all age groups, 70% of those under 55 said they worry about finances. 

The 55-and-older cohort is least worried about making it through the month and paying off debt but understandably most anxious about retirement. 

Middle-aged consumers are most exercised by the dual pressures of not having enough to last the month and repaying debt.

Sager said a concern is that 68% of respondents say they spend more than 30% of after-tax income on debt repayments. 

Of these, 53% use more than 40% of their paycheques to service debt. Generally, consumers are advised not to spend more than 30% of take-home pay on debt repayment – at most 40%.

The older people are and the more they earn, the higher their debt levels. 60% of those aged 45 and upwards have unsustainable levels of debt. 

The same is true of people taking home R20,000 a month and more. “These are the backbone of South Africa’s middle-class population,” Sager said.

“The research reveals that older people with higher incomes are under the greatest debt repayment pressure yet are most resistant to seeking help. They cite not knowing who to trust as the main reason for inaction.” 

By contrast, 54% of younger consumers show intent in dealing with money stress, although they are not always sure of the options available to them. 

The under 35s say they are embarrassed, while the 35 plusses tend to procrastinate.

According to Kellerman, over 55s are often more concerned about retirement than paying off monthly debt. 

Having lived with debt for a long time, they are accustomed to the stress of managing monthly payments. The anxiety of future financial security outweighs the stress of their current situation.

“Heightened stress can lead to a ‘freeze mode’ response,” she said. 

“In addition, hormone production decreases in the 45s to 55s, and this may further diminish energy and resilience. As a result, some may find it easier to ignore their stressors and avoid confronting them, resulting in future issues.”

By contrast, younger people may feel stuck. They may be more motivated and adaptable and have better trust levels and financial knowledge than their parents, but they face other stresses. 

These include limited job opportunities, higher relative startup costs and a sense of demotivation regarding their prospects.

“The tragedy is there are many people who could benefit from debt counselling and other forms of debt management that are readily available and proven to work, but who don’t seek help because they’re not aware of the options, frozen in indecision, embarrassed or don’t know who to trust,” Sager said.